Shipping policy

All orders are processed within no more than 3 business days. After placing your order, you receive an order confirmation email (“Order Confirmation”). Should we need more time to prepare your order, for example due to stock shortages or for pre-sales of products not yet available, this is indicated on the respective product page. You will receive another notification once your order has been prepared for shipment (“Shipping Confirmation”).

Due to the nature of our products and their fragility, any shipment can only be made with carriers selected by us. The shipping costs of your order will be calculated automatically and will be shown before making the payment. These shipping costs include the cost of packaging, shipping and handling, and vary according to weight, volume and place of delivery, depending on the carrier's rates in force at any time. In some cases, products may be shipped separately. When this happens, you will receive a separate tracking link for each shipment, and the estimated delivery dates may differ.

You may change the delivery address provided that the new address is within the same destination country and the order has not yet been processed for shipment. If the order is already in transit, you may contact the shipping company to request the change. However, Robinsun cannot guarantee that the request will be accepted or successfully completed.

We make international shipments to all those countries where we have shipping agreements. If your country is not enabled at this time, it will indicate this during the checkout process.

Shipping rates and estimates

Due to the nature of our products and their fragility, any shipment can only be made with carriers selected by us. The shipping costs of your order will be calculated automatically and will be shown before making the payment. These shipping costs include the cost of packaging, shipping and handling, and vary according to weight, volume and place of delivery, depending on the carrier's rates in force at any time.

We make international shipments to all those countries where we have shipping agreements. If your country is not enabled at this time, it will indicate this during the checkout process.

How do I check the status of my order?

The Shipping Confirmation will include a tracking number that you can use to check the status of your order. In any case, the availability of the order verification function depends on the carrier, and we are not responsible if this information is not properly updated at all times. If you have not received your order within 14 days of receiving the Shipping Confirmation, please contact us at support@robinsun.com indicating your name and order number, and we will try to provide you with a response as soon as possible.

Shipping destinations

Due to the fragility, volume and weight of our products, we do not ship to post office boxes or lockers. We need a physical address where the carrier can personally deliver the ordered product to you. We also need your correct contact details (email and national mobile phone number) so that the carrier can, if necessary, contact you at any time during the shipping process. By placing any order on our website and accepting the Terms of Service, the Shipping Policy and the Refund Policy, and you declare that the shipping and contact information you have provided us is correct and complete.

In case of failed delivery for reasons not attributable to Robinsun, we do not assume any responsibility in relation to delays in shipping the products ordered, and all costs and expenses arising from failed delivery and a new delivery attempt will be assumed by you. Notwithstanding the foregoing, before attempting a new shipment, the carrier might contact you indicating the direct costs and expenses associated with the new shipment and the failed delivery, as well as the payment procedure for the new shipment, and you will have the option to withdraw from the order placed, assuming the costs and expenses of the failed delivery and those of return in the terms indicated in our Refund Policy. In case of not receiving the payment of the communicated costs within the period indicated in the communication, we will understand that you have abandoned the purchase made and we will proceed to refund the price of the Product in the terms included in the Refund Policy, deducting the costs and expenses of the failed delivery and those of return in the terms indicated in our Refund Policy.

For the above purposes, it is considered, in any case, a failed delivery for reasons not attributable to Robinsun, by way of example, without prejudice to any other analogous delivery, any delivery that could not be made to the shipping address indicated when placing the order, for any of the following reasons: (i) that the delivery address data is incorrect, inaccurate or incomplete; (ii) absence of the recipient at the indicated delivery address; (iii) that in any of the above cases it has not been possible to contact the recipient at the contact telephone number provided or that, having contacted, the delivery could not be effectively made (iv) the rejection of delivery by the addressee for any reason other than the existence of visible damage to the product.

Refunds, returns and exchanges

See our refund policy for returns. If you have any further questions, please feel free to contact us at support@robinsun.com.

Last update: 14.08.2026