Our ratings are up: why our customers love Robinsun plug & play solar kits
At Robinsun we strive to give all families easy and affordable access to the benefits of solar energy. We want everybody to be able to produce their own solar power and save big on their utility bills. We recently wrote about why we sell directly to consumers, and how this makes our communication with customers very transparent. It is therefore extremely important for us to understand our customers’ feedback, that we collect on the two main platforms: Google and Trustpilot. And the good news is: both our ratings have increased recently!
4.9 stars on Google
Google is the global reference to find anything on the Internet. It has also cultivated a reputation for quality of service unlike any other platform. At Robinsun, we have started to list on Google from the first day we launched, and over time have expanded, improved and curated our presence. But Google not only gives companies a voice, but also to customers and the general public, that can leave reviews. We’re proud to see that our ratings have recently increased, reaching 4.9 out of 5 stars there! Check them out yourself on Google.
4.7 stars on Trustpilot
Trustpilot is a Danish website of customer reviews founded in 2007, that has become the world’s biggest online review site globally. 1 million reviews are hosted on the site every day. Robinsun has started collecting reviews on Trustpilot in late 2023. Recently our rating has increased to 4.7 out of 5 stars, highlighting our customer’s satisfaction with our products and services. Check them out yourself on Trustpilot!
Why customer feedback is so important for Robinsun
As a direct-to-consumer company, at Robinsun we take customer feedback extremely seriously. We read every customer feedback attentively, on any platform, to constantly improve our products and services. Many of the innovations we have launched in the past months have their origin in customers' feedback. The majority reaches us by WhatsApp and Email, but also on Google and Trustpilot we appreciate every customer’s testimonial. We’re also actively sharing customer reviews from those platforms on our website and Instagram. Leave us your feedback today on any of these platforms, or contact us directly.
Ecrit par Boris Hageney
2 commentaires
Thank you so much for recognizing our efforts to provide the best care and guidance to our customers. We truly strive to make every experience unique and seamless for every home. If you have any other comments, feedback, or questions, don’t hesitate to contact us.
Robinsun
It’s fantastic to see Robinsun’s dedication to customer satisfaction reflected in their excellent ratings! A 4.9 on Google and 4.7 on Trustpilot shows the company truly cares about delivering quality solar products. The direct communication with customers and focus on feedback is a great approach. Keep it up!
Painéis solares portugal
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